Customers have the right to return the product within fourteen (14) days after the product has been delivered.

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PLEASE NOTE:

The product line "Pilō | Ambience perfumes", inclusive of all individual products namely; "SENSIO", "TRANQUILIO", "SOMNIO", "SENSIO REFILL", "TRANQUILIO REFILL", "SOMNIO REFILL" are not returnable nor refundable if the packaging of the product was opened and the security seal has been removed. By purchasing the product via the website www.my-pilo.com, the client automatically refrains from the right to return the product and claim any financial reimbursment.

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The customer must inform Rivoli Medical s.r.o. of its wish to return the product by sending an email to info@my-pilo.com within the aforementioned period of fourteen (14) days after the product has been delivered to the customer. This email should include the following information: order number, name, phone number, email address and delivery address.

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After receipt of this e-mail, Rivoli Medical s.r.o.  will provide a Return Authorization number (“RA Number​”) to the customer. After receipt of the RA number, the customer will have an additional fourteen (14) days to return the product to Rivoli Medical s.r.o. The customer must bear the costs for shipping the products to Rivoli Medical s.r.o.

Returned products must be unused, undamaged and returned in its original undamaged packaging with its original packing slip. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted. Customers must bear the costs of shipping the goods to Rivoli Medical s.r.o.

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The customer is responsible for the chosen shipping method of the returns. The risk of the product will transfer to Rivoli Medical s.r.o. when Rivoli Medical s.r.o. has received the Product. This means that Rivoli Medical s.r.o. cannot be held responsible for any returns which are (for example) lost and/or damaged in the mail when being returned. We therefore advise you to choose for registered shipment, request tracking information and ensure the package containing the returned product(s). Rivoli Medical s.r.o. does not make any exceptions to this policy.

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After receiving and accepting the returned products, Rivoli Medical s.r.o. will refund the total purchase price to the Client within fourteen (14) days.

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If your package was damaged in shipment by the carrier, please save the box and the merchandise and notify us immediately.

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Please use the following address for all returns if not agreed differently in writing with Rivoli Medical s.r.o.

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RETURN ADDRESS:

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PAPACKS LOGISTICS HUB

ref. Rivoli Medical

Von-Hünefeld-Str. 1

50829, Cologne
Germany