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terms and conditions

 - general terms and conditions -


By placing an order on, you are accepting to purchase a Product on and subject to the following terms and conditions of Rivoli Medical s.r.o.  (the “General Terms and Conditions”). The General Terms and Conditions always apply between you and Rivoli Medical s.r.o. when you use or place an order through the website (the “Site”). The General Terms and Conditions contain important information for you as a customer of Rivoli Medical s.r.o. Please read them carefully. We also recommend you to save or print the General Terms and Conditions, so you can consult them again at a later date.

We offer FREE SHIPPING on all orders over €100 within the European Union. No code needed. Free shipping will be applied at checkout and does not include duties. Not valid on previous orders.

Article 1 Definitions

Rivoli Medical s.r.o.: a private limited liability company (LLC) established under the law of Czech Republic, based in Prague (Czech Republic) and registered with the Chamber of Commerce under file number: 06874916, trading under the trade name ”Pilō | Eco Luxe Self-Care” & "Pilō | Silk Pillow Case".

Site: the website and all of its sub-domains.

Client: the natural person or corporation acting in the performance of a profession or business who enters into an Agreement with Rivoli Medical s.r.o.

Product(s): the product(s) as offered on the Site.

Agreement: any arrangement or agreement between Rivoli Medical s.r.o. and the Client of which the General Terms and Conditions form an integral part.

General Terms and Conditions: the present terms and conditions of Rivoli Medical s.r.o.

Article 2 Applicability of the General Terms and Conditions

2.1 The General Terms and Conditions apply to all offers and deliveries from, and Agreements with Rivoli Medical s.r.o., unless otherwise explicitly agreed on in writing.

2.2 If the Client declares other provisions or terms applicable in his order, confirmation or through any other communication medium, such provisions will only be binding upon Rivoli Medical s.r.o.if and in so far as Rivoli Medical s.r.o. has explicitly accepted them in writing.

Article 3 Prices and information

3.1 All prices as displayed on the Site and on other materials originating from Rivoli Medical s.r.o. include taxes and other levies imposed by the government unless stated otherwise on the Site.

3.2 If shipping costs are charged, these will be clearly stated on the Site before the Agreement is concluded. The shipping costs will be displayed separately in the ordering process.

3.3 The content of the Site is composed of the greatest care. Rivoli Medical s.r.o.. can however not guarantee that all information on the Site is displayed correctly and/or is complete at all times. All prices and other information displayed on the Site and on other materials originating from Rivoli Medical s.r.o. could include typographical and/or programming errors. Rivoli Medical s.r.o. cannot be held responsible for such typographical and/or programming errors and reserves the right to correct such errors at all times.

3.4 Rivoli Medical s.r.o. cannot be held responsible for any deviations between the color of the Product and the color of the Product as displayed on the Site.

Article 4 Conclusion of the Agreement

4.1 The Agreement will be deemed to be concluded at such moment that the Client accepts the offer of Rivoli Medical s.r.o., which offer is subject to the General Terms and Conditions.

4.2 If the Client has accepted the offer by electronic means, Rivoli Medical s.r.o. will also confirm receipt of acceptance of the offer by electronic means.

4.3 If it is found that, in accepting or otherwise entering into the Agreement, the Client has provided incorrect data, Rivoli Medical s.r.o. will have the right to suspend its obligations until the correct data has been received from the Client.

Article 5 Execution of the Agreement

5.1 As soon as Rivoli Medical s.r.o. has received a Client’s order and has confirmed the acceptance thereof, it will handover the Products to the shipping company as chosen by the Client in the ordering process. The shipping company will then send the Products to the Client.

5.1 a) Pilō | Digital Gift Card

Pilō | Digital Gift Card represents a digital product / service available for purchase via the Pilō | Eco Luxe Self-Care store, represents a fully digital product consisting of a unique certificate (file) carrying a single-use code to obtain promotion on the website in the value of the Pilō | Digital Gift Card purchased.

b) Immediately after purchase, a confirmation window will appear with an automatically generated link to download the file. The same link is simultaneously transmitted to the email address provided by the client in the form during the checkout process on the website.

c) The validity of the link to download the file is limited to 30 calendar days from the moment of issuance.

d) The validity of the single-use code is limited to 180 calendar days from the moment of issuance, whereas the moment of issuance is identical to the moment of download of the file by the client.

e) The value of Pilō | Digital Gift Card is identical to the purchase price of the product in the currency (EUR)

Example: "Pilō | Digital Gift Card Twenty-five €25" - Is equal to the value of €25,00 on the website.

f) The Pilō | Digital Gift Card is a non-refundable product.

g) Pilō | Digital Gift Card's value can not be split, divided nor used in any other way than specified above.

h) The value of Pilō | Digital Gift Card is applied in full with no regard to the total sum of the cart during the checkout.

(i) If the total value of the cart at the checkout from the store is lower than the value of the Pilō | Digital Gift Card applied, the outstanding value automatically expires. The client shall receive no compensation on the outstanding value of the Pilō | Digital Gift Card.

(j) Rivoli Medical s.r.o. can not be held liable for any technical error and damage which could occur in the process of purchase, issuance and application of Pilō | Digital Gift Card at the store.

(k) In the event of a technical error, the client is obliged to contact the customer service of Pilō | Eco Luxe Self-Care using the contact details provided and persuade a joint solution.

5.2 Rivoli Medical s.r.o. is authorized to engage any third parties in the fulfilment of its obligations under the Agreement.

5.3 The Site includes information describing the manner of delivery of the Products and an estimation of the term in which the Products will be delivered to the Client.

5.4 If Rivoli Medical s.r.o. is unable to deliver the Products within thirty (30) days after the confirmation of acceptance of the order, it will notify the Client accordingly. In such event, the Client can decide to either agree to a new delivery date or to dissolve the Agreement without incurring any costs. Rivoli Medical s.r.o. cannot be held liable for any delay in the delivery process.

5.5 Rivoli Medical s.r.o. advises the Client to inspect the Products upon receipt and to report any defects within two (2) working days after delivery in writing or by email.

5.6 As soon as the Product has been delivered to the delivery address submitted by the Client, the risk of the Product fully transfers to the Client.

5.7 If the ordered Product can no longer be supplied, Rivoli Medical s.r.o. is entitled to deliver a Product which is comparable in nature and quality to the ordered Product. In that case, the Client will have the right to dissolve the Agreement without incurring any costs and to return the Product free of charge.

Article 6 Withdrawal/return

6.1 The Client has the right to return the Product within fourteen (14) days after the Product has been delivered to the Client.

6.2 The Client must inform Rivoli Medical s.r.o. of its wish to return the Product by sending an e-mail to within the aforementioned period of fourteen (14) days after the Product has been delivered to the Client. This e-mail should include the following information: order number, name, phone number, e-mail address and delivery address. After receipt of this e-mail, Rivoli Medical s.r.o. will provide a Return Authorization number (“RA Number”) to the Client. After receipt of the RA number, the Client will have an additional fourteen (14) days to return the Product to Rivoli Medical s.r.o.The Client must bear the costs for shipping the Products to Rivoli Medical s.r.o.

6.3 Returned Products must be unused, undamaged and returned in its original unopened packaging with its original packing slip. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted.

6.4 The Client is responsible for the chosen shipping method of the returns. The risk of the Product will transfer to Rivoli Medical s.r.o. when Rivoli Medical s.r.o. has received the Product. This means that Rivoli Medical s.r.o. cannot be held responsible for any returns which are (for example) lost and/or damaged in the mail when being returned. We therefore advise you to choose for registered shipment, request tracking information and ensure the package containing the returned Product(s). Rivoli Medical s.r.o. does not make any exceptions to this policy. 

6.5 After receiving and accepting the returned Products, Rivoli Medical s.r.o. will refund the total purchase price to the Client within fourteen (14) days.

Article 7 Payment

7.1 The Client shall pay the amounts due to Rivoli Medical s.r.o. in accordance with the ordering process and through the payment method selected on the Site. Rivoli Medical s.r.o. is free to offer any payment method of its choice and may change these payment methods at any time.

Article 8 Warranties and Conformity

8.1 Rivoli Medical s.r.o. warrants that the Products are suitable for their intended use, as described on the Site.

8.2 If the delivered Product fails to satisfy the Agreement at delivery, Rivoli Medical s.r.o. must be notified thereof within a reasonable period of time, which is ultimately fourteen (14) days after delivery of the Product.

8.3 If a Product does not satisfy the Agreement and the Client has notified Rivoli Medical s.r.o. thereof within the period mentioned in article 8.2, the Product concerned will be repaired, replaced or (partially) refunded, such in consultation with the Client. Complaints after the period mentioned in article

8.2 will not be accepted by Rivoli Medical s.r.o.


9 Complaints handling procedure

9.1 If the Client has any grievances in connection with a Product (in accordance with article 8 entitled, “Warranties and Conformity”), or regarding any other aspects of the Site or service of Rivoli Medical s.r.o., it can submit a complaint by email or in writing. The contact details of Rivoli Medical s.r.o. are provided at the end of the General Terms and Conditions.

9.2 Rivoli Medical s.r.o. will respond to the complaint as soon as possible, and in any case within seven (7) days after receipt of the complaint. If Rivoli Medical s.r.o. is unable to formulate a substantive response to the complaint within such period, Rivoli Medical s.r.o. will confirm receipt of the complaint within seven (7) days after receipt of the complaint and give an indication of the term within which it expects to be able to give a substantive or definitive response to the Client.

Article 10 Liability

10.1 The total liability of Rivoli Medical s.r.o. in respect of the Client due to an attributable failure to perform the Agreement is limited to a compensation which does not exceed the price stipulated for that particular Agreement (including VAT and shipping costs).

10.2 Rivoli Medical s.r.o. cannot be held liable for any indirect damages or losses, including, without limitation, consequential damages, lost profits, lost savings, loss of data and damage due to business interruption.

10.3 Except as otherwise explicitly provided for in this article 10, Rivoli Medical s.r.o. is not subject to any liability, irrespective of the grounds upon which an action or proceeding may be based. The restrictions set out in this article 10.3, will, however, cease to apply if and insofar as the damage or loss is the result of an intentional act or gross negligence on the part of Rivoli Medical s.r.o.

10.4 Rivoli Medical s.r.o. will only be liable to the Client on account of an attributable failure in the performance of an Agreement if the Client issues a written notice of default to Rivoli Medical s.r.o. without delay, stipulating a reasonable period of time in which Rivoli Medical s.r.o. has the possibility to remedy the default, and Rivoli Medical s.r.o. fails to cure the default within such period. The notice of default must contain a description of the default in as much detail as possible, in order to enable Rivoli Medical s.r.o. to provide an adequate response and/or take adequate action.

10.5 Any event giving rise to compensation is always subject to the condition that the Client reports the damage or loss in writing to Rivoli Medical s.r.o. as soon as possible, but no later than within thirty (30) days after the damage or loss has arisen.

10.6 Rivoli Medical s.r.o. is not liable to pay compensation for any damage or loss the Client has incurred as a result of a “force majeure event”, as meant in the Civil Code of Czech Republic and independent civil right inspection unit ("COI"). This includes amongst others (and without limitation) the event that any third party engaged by Rivoli Medical s.r.o. is not able to fulfill its obligations due to a force majeure event.

10.7 Rivoli Medical s.r.o. cannot be held liable for any personal health damage caused to the Client by the product acquired through the website Before stepping into any Agreement with Rivoli Medical s.r.o. and acquiring a physical product through the website, the Client should seek professional advice and/or consult with Rivoli Medical s.r.o. whether this product is suitable for the Client.

10.8 Rivoli Medical s.r.o. cannot be held liable for any health damage to the Client caused by the product.

10.9. If the Client experiences a health condition which can worsen through utilization of Products acquired through the website, the Client is obliged to contact Rivoli Medical s.r.o. directly via contacts provided on the website and inform Rivoli Medical s.r.o. about the health condition the Client experiences before stepping into any agreement with Rivoli Medical s.r.o.

Article 11 Retention of title

11.1 As long as Rivoli Medical s.r.o. has not received full payment for the Products, Rivoli Medical s.r.o. will retain the ownership of the Products.

Article 12 Personal details

12.1 Rivoli Medical s.r.o. will process the Client’s personal data in accordance with the Terms of Use as published on the Site.

Article 13 Final provisions

13.1 The General Terms and Conditions and the Agreement are exclusively construed in accordance with and shall be exclusively governed by the laws of Czech Republic.

13.2 Any dispute arising out or in connection with the General Terms and Conditions and the Agreement, including disputes concerning the existence and validity thereof will if no amicable settlement can be reached, be resolved by the competent Czech court in the city of Prague.

13.3 In the event that any of the provisions contained in the General Terms and Conditions will be deemed invalid or unenforceable, then the remaining provisions shall be construed as if such invalid provisions were not contained herein; and such invalid or unenforceable provisions will then be deemed to have been replaced by a provision which as closely as possible meets the intention of Rivoli Medical s.r.o. when inserting the original provision.


Contact details

Should you have any questions, complaints or comments after reading the General Terms and Conditions, or if you need to provide us with notice, please contact us by email or in writing.

Rivoli Medical LLC

U Sluncove 666/12a (Sun Tower)

18600, Prague - Czech Republic

IBAN: CZ5155000000000528080002



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Terms of use

The terms contained herein (the “Terms of Use”) concern access to and use of the Site. By using the Site, the User fully and completely accepts the Terms of Use. It is important to read these Terms of Use together with our Privacy Policy and Terms and Conditions.


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The Site is subject to Czech law. The information on this Site is offered on an ‘as is’ basis. This means that Rivoli medical s.r.o. does not provide any guarantees or accept any liability regarding the accuracy or completeness of any information on the Site. Under no circumstances will Pilo or its subsidiaries or affiliates be liable for any direct, incidental or consequential damages, or any claims for compensation arising from access to or use of the Site.

Under no circumstances will Pilo be liable for any damage resulting from any loss resulting, directly or indirectly, from the use, function or performance of the Site, or any services in connection therewith, or any contents contained therein, unless such damage was proximately caused by the gross negligence or an intentional act of Pilō and/or its employees.

The Site may feature links to other websites. If these links refer to web pages outside of the Pilō domain, such web pages are not administered by Pilō and Pilō will not be responsible for the contents of such web pages.

By communicating with Pilō through the Site, or uploading any information and/or materials to the Site, the User authorizes Pilo to use this information for the purpose for which the User has made this information available to Pilō. For example, if a User subscribes for the newsletter, the User accepts that it may receive correspondence from Pilō.

All intellectual and other property rights, such as text, graphics, images, icons and trademarks and trade names, featured in the information and materials on the Site are owned by Pilō and/or its licensors. Access to this information does not entitle the User to any rights. These materials may not be copied, distributed or used for any other purpose without the express written consent of Pilō, except as otherwise allowed by law. You may not use our trademarks in connection with any product or service in any way that is likely to cause confusion. You are fully responsible for the truthfulness, accuracy and completeness of the information you upload, share with or send to the Site.

Pilo reserves the right to modify this disclaimer from time to time. Your continued access and use of the Site after making such modifications and posting the updated disclaimer on this web page will constitute your unconditional acceptance of such modifications.

Cookie Policy

The Site uses cookies. ‘Cookies’ are small text files that are stored on your computer which allows us or a third-party to recognize you.

Our online shop uses cookies in order to improve the experience of the Site and to secure the Site. Furthermore, cookies help us to analyse the frequency of our webpage views and general navigation. Please note that some of these cookies are transmitted from our server to your system.

Cookies are never used to retrieve private data from your device or to detect passwords. Session cookies, persistent cookies and third-party cookies In most cases these cookies are so-called "session cookies." Session cookies are deleted automatically from your hard-disk after visiting the Site. Other cookies remain on your computer and allow us to recognize your computer during your next visit (these are the so-called ”persistent cookies”). The persistent cookies allow us, for example, to welcome you with your username, so you do not need to retype your password and/or fill out forms with your personal information for each subsequent order that you make on the Site. We also use third party cookies for analytical reasons and for social media. These cookies are also persistent.


We also use cookies for the following purposes:


These cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

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We use cookies to optimize the performance of the Site. These functional cookies allow us to:

remember your language;

recognise you the next time you visit the Site; and

remember the contents of your shopping cart and login data.

You can block these cookies with your web browser. However, doing so may have a negative effect on the performance of the Site.

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Google places cookies on the Site as part of the Google Analytics service. We use this service for monitoring and reporting on how visitors use the Site. Google may provide this information to third parties if it is obliged to do so by law, or insofar as third parties process the information on behalf of Google. The information is transferred to and saved by Google on its servers in the United States, and is therefore beyond our control. Click here for Google's privacy policy, which you should consult and understand prior to viewing this Site any further.

Enabling, disabling, and deleting cookies

You can always change your cookie preferences by visiting the "Cookie Settings" at the bottom of each page of our Site.

For a descriptive and up-to-date summary of every third-party accessing your web browser (through our Site or otherwise), We advise you to install a web browser plugin built for this purpose. You can also choose to have your computer notify you each time a cookie is being sent, or you can choose to turn off all cookies. This can be done in your browser settings. If you turn cookies off, you may not have access to many features that make the Site more efficient and some of our services will not function properly.


We reserve the right to modify this Cookie Policy. To stay updated on the latest changes, we recommend consulting the

Cookie Policy regularly.

This cookie policy was last amended on 01.12.2022

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